FAQ

1. What materials are your pieces made from?
 
 
Our jewellery is made from high-quality materials including sterling silver, gold vermeil, and 14k solid gold. Each product page lists the specific materials used.
 
 
2. Do you offer international shipping?
 
 
Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location and are calculated at checkout.
 
 
3. How long will my order take to arrive?
 
 
Orders are processed within 2–5 business days. Shipping times depend on your chosen method and location, and you’ll receive a tracking number once your order ships.
 
 
4. Can I return or exchange my order?
 
 
Yes, eligible items can be returned or exchanged within 14 days of delivery. Items must be unworn, in original packaging. Custom or personalized pieces are final sale.
 
 
5. How do I care for my jewellery?
 
 
To keep your pieces looking their best, avoid contact with water, perfume, and lotions. Store them in a dry place, ideally in a soft pouch or box.
 
 
6. Do you offer custom jewellery?
 
 
Yes, we offer custom jewellery options. You can visit our Custom Jewellery page or email us at info@lolasfinejewellery.com to start the process.
 
 
7. What if I received a damaged or incorrect item?
 
 
Please email us at info@lolasfinejewellery.com within 3 days of receiving your order, and we’ll make it right.